Your wedding is day is one of the biggest occasions of your life and the last thing anyone wants is to have a problem with the customer service. You may be wondering how customer service is linked to a wedding. Well when you hire a wedding company to do you whole wedding at a venue then the whole customer service aspect is very important. You will be dealing with this company for the next 9 to 12 months depending on how far in advance you have booked the wedding. Thus being able to get a good idea of the client service of the company before you sign on the dotted line is important.
So what should you be looking for? Well first thing is how quick they return you phone calls and you should test them over a period of 2 to 3 weeks. Hence, don’t sign up on the spot when you meet them. See how much the company is willing to go through to get your business. What you should do is have a list of questions and call them up every couple of days with a few new questions and test their response. You can also do this via email. No this may seem a little extreme, but you want to get a feel for the company ethos and how much they put their clients and you as a potential client at the heart of what they do. After all you are looking for a company that is passionate about helping people have the best wedding they possible can as opposed to a catering company who do a few weddings on top of the normal stuff. You will get two very different experiences from these different scenarios.
Now what I am not saying is that the most expensive weddings will give you what you are looking for. You don’t want to be feeling financially pressured on your wedding day; it kind of leaves you feeling flat. I know some people have loads of dosh and can splash it out but in my experience those weddings are not all they are cracked up to be. What you are looking for is value – that elusive concept that we know when we hit it but cannot tell you when we will hit it. Value in many senses is the mix between the overall experience you have (both on the day and beforehand) and the amount of resources you have to give up in order to achieve that experience. In many cases you will get a feel for the company before hand and you need to trust that feeling when you make your decision as this will give you the truest sense which option will be the best.